• Authenticity
• Delivery
• Shipping
• Warranty
• Duty & Tax
• Return Policy

We do not sell counterfeit watches as it is a violation of law.  Galawatches.com sells only brand new, 100% AUTHENTIC watches. They come complete with all boxes, international warranty paperwork, instruction manuals, serial numbers, etc. Galawatches.com does not sell used, refurbished, factory seconds, or replica products.  All our products are sourced from members of the manufacturer's distribution chain and reputable resellers. We are not the authorized dealer for most of the Swiss brand watches due to pricing issue. The authorized dealers are not allowed to sell their watches "openly" at discounted price.

If any product description has an error, please take standard original manufacturer specification.

Please click on our Contact Us link if you need to know more about the authenticity issue.

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Estimated Delivery Period:-

Tracking information will be sent to you when your package is shipped. For security reason, please track your package online and expect to receive your package within the above estimated delivery period. The purchaser is responsible to track for their own package to ensure on time delivery.

Shipments will be ship via Federal Express (FedEx) from our worldwide distribution center located outsides of the United States with track able service. Our courier service will handle the customs clearance and deliver the package to you.

You can either arrange to pick up at their station or request for door-to-door delivery service. Package will be deliver to your shipping address if you do not call FedEx to arrange. In this case, please make sure you will be at the shipping address to sign for the package. We will not be held responsible for any package lost if the package was signed by an un-authorized party at that address.

We will also not be held responsible for any package lost due to a customer having signed a "signature release form," which would authorize our courier to leave the package in front of the door. The buyer is 100% responsible for any lost packages caused by signing a "signature release form."

The following situations are not within our control posted on our appointed carrier's tracking results:

• Regulatory agency clearance delay
• Customer not available or business closed
• Incorrect address 

Any changes of shipping address will have to be done by galawatches.com only.

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We ship to most of the countries. (refer to the countries listed below) Just contact us with your complete address if your country is not listed and we will let you know the shipping cost and whether delivery can be made to your address.

All packages shipped via Galawatches.com are fully insured against loss, theft & damage during transit.

Shipping Rate (per watch) with FULL insurance:-

Note: Apart from shipping charges, you are responsible for all duty/tax. This charges is not calculated into the cost of your watch or the shipping charges.

Kindly note that shipment will be delivered to a physical shipping address only. No PO BOX or Mailbox shipping addresses will be accepted. We also can't deliver to an APO or military address as the couriers are not allowed to enter these places. You will need to provide the destination shipping address phone number, correct postal/zip code and correct shipping address information in order to ensure delivery of your shipment. 

Shipping to an address other than the billing address

For security purposes Galawatches.com prefers to ship all watches to the billing address. However we recognize the necessity for customers to be able to ship the watch to an alternate address. If you have selected to ship the watch to a different address other than your billing address you will be required to add an "alternate shipping address to file" with your credit card company. This is a very routine & simple process & should take only a few minutes.

1. Call your bank customer service telephone number; the telephone number is on the back of your credit card (usually toll free).

2. Ask the customer service representative to add an "Alternate Shipping Address to File" & give the representative the address you'd like to have us ship the watch to.

This security procedure benefits & protects both the consumer & Galawatches.com from potential fraudulent orders. This procedure tells us that the cardholder has authorized Galawatches.com to ship the watch to an address other than the billing address.

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Galawatches.com is solely a reseller of all the watches we carry and we do not represent any of the manufacturers for the watches we carry.

All our watches come complete with international warranty which enables you to service/repair your watch in your own country without sending back to us. Beware other online retailers may offer you less discount but removed serial numbers from the watch and offer their own/store warranty which they can buy cheaper and sell more discounted from the retail value.

The standard warranty covers material and manufacturing defects existing at the time of delivery of the purchased. The defect will be serviced/repaired free of charge during the warranty period. However, the standard warranty does not cover the following:

• the life of the battery

• normal wear and tear and aging (e.g. scratched crystal; alteration of the color and /or material of non metallic straps and chains, such as leather, textile, rubber; peeling of the plating)

• any damage on any part of the watch resulting from abnormal/abusive use, lack of care, negligence, accidents (knock, dents, crushing, broken crystal, etc.), incorrect use of the watch and non-observance of the use directions provided by the user manual that comes together with the watch.

• indirect or consequential damages of any kind resulting from e.g. the use, the non-functioning, the defects or the inaccuracy of the watch;

• the watch handled by non-authorized persons (e.g. for battery replacement, services or repairs) or which has been altered in its original condition beyond our control.

Other terms and conditions of warranty are subject to the respective warranty statement that comes together with the watch.

When the manufacturers warranty is included with the watch, warranty service shall be handled directly between the consumer and the manufacturer. The watch will include a manufacturers original endorsed warranty card.

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Do I Need To Pay For Duty/Tax?

The duties and taxes are the sole responsibility of the purchaser. (If it is applicable to your country) This cost is not calculated into the cost of your watch or the shipping charges. Our appointed carriers will handle the customs clearance and deliver the package right to your doorstep. They will present the duty/tax bill to you if there is any duty/tax incurred. 

Below are the estimated Duty/tax for the following countries.

Note: the above table may be updated by us from time to time without notice to you.

Based on the above table, customer are able to calculate their estimated price shopping with us. i.e. Shipment to UK, US$1200(watch price) + US$32(shipping) + US$90(duty/tax) = US$1322(estimated amount need to pay).

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30 Day Money Back Satisfaction Guarantee 

Galawatches.com accepts returns of any watch within 30 days for a refund or exchange. If you think you may want to return your watch, do not wear it. It is almost impossible to wear a watch, for even short periods without scratching or blemishing it in some way. Please do not have any of the bracelet links removed for sizing. Sized bracelets are not accepted for return. If your returned watch shows signs of being worn, we will be unable to refund your money. Our return policy is subject to the following terms of return: 

1. Return authorizations must be requested within 7 days after you have received the watch. Your return package must reach us within the 30 days period. Returns and exchanges over 7 days notification period or 30 days return period or without authorizations will be refused.  Return authorization code and instruction will be given to you when we receive your return request.

2. Return for Exchange will be subject to a 3% or minimum $15 restocking fee. Customer will be charged for the reship shipping cost. Exchanges will only be accepted for the same or higher value item.

3. Return for Refund will be subject to a 5% or minimum $25 restocking fee. No Exceptions.

4. Super Savings, Limited or Special Edition, Special order, additional links, replacement strap/bracelet and all watches priced above List Price US$3,000 are not returnable/exchangeable. You will be informed if your order is considered a special order. 

5. All the shipping charges are non-refundable.

6. Return the watch in the original box with all original packing material, manuals, warranty cards (not filled out) and any other material that came with the watch. Please do not remove the security seal that is attached to the watch. If the seal has been tampered with or removed we will not accept the return or exchange of the watch. We do not accept any watch with any indication that the watch has been worn or used in any manner. These include scratches, smudges, chips, dents or dirt and other such signs of use. Please do not wear and do not do anything (open the back case, trying on your wrist etc.) to the watch if you want to return it. The watch that you return must not be resized, scratched or blemished.

7. Return will be refused and we will not issue any refund if the watch returned shows signs of having been worn or used.  In such cases, the item will only be shipped back to the purchaser.

We believe that the above conditions are reasonable, fair and quite simple to adhere. If for some reason one or multiple conditions cannot be met, please contact us and we will try to help, BUT you must contact before and receive authorization.

You will be notified at the time of purchase, if your order is a special order item and the above policy may not apply - in which case the sale will be final & non-refundable.

Please click on our Contact Us link if you need to know more about the return issue.

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