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Fax your
Order
or
inquiry
to +1 360 358 9186
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Return Policy
30
Day Money Back Satisfaction Guarantee
Galawatches.com accepts returns of any watch within
30 days for a refund or exchange. If you think you may want to return your
watch, do not wear it. It is almost impossible to wear a watch, for even short
periods without scratching or blemishing it in some way. Please do not have any
of the bracelet links removed for sizing. Sized bracelets are not accepted for
return. If your returned watch shows signs of being worn, we will be unable to
refund your money. Our return policy is subject to the following terms of
return:
-
Return authorizations must be requested within
7 days after you have received the
watch. Your return package must reach us within the 30 days period. Returns and
exchanges over
7 days notification period
or
30
days return period
or
without
authorizations
will be refused. Return authorization code and instruction will be given
to you when we receive your return request.
-
Return for Exchange will be subject to a 3% or minimum $15 restocking fee. Customer will be charged
for the reship shipping cost. Exchanges will only be accepted for the same or
higher value item.
-
Return for Refund will be subject to a 5% or minimum $25 restocking fee. No Exceptions.
-
Super Savings, Limited or Special Edition, Special order, additional
links, replacement strap/bracelet and all watches priced above List Price
US$3,000 are not returnable/exchangeable. You will be informed if your order is
considered a special order.
-
All the shipping charges are non-refundable.
-
Return the watch in the original box with all original packing
material, manuals, warranty cards (not filled out) and any other material that
came with the watch. Please do not remove the security seal that is attached to
the watch. If the seal has been tampered with or removed we will not accept the
return or exchange of the watch. We
do not
accept any watch with any indication that the watch has been worn or used in
any manner. These include scratches, smudges, chips, dents or dirt and other
such signs of use. Please do not wear and do not do anything (open the back
case, trying on your wrist etc.) to the watch if you want to return it. The
watch that you return
must not
be resized, scratched or blemished.
-
Return will be refused
and we will not issue any refund if the watch returned shows signs of having
been worn or used. In such cases, the item will only be shipped back to
the purchaser.
We believe that the above conditions are reasonable,
fair and quite simple to adhere. If for some reason one or multiple conditions
cannot be met, please contact us and we will try to help, BUT you must contact
before and receive authorization.
You will be notified at the time of purchase, if your
order is a special order item and the above policy may not apply - in which
case the sale will be final & non-refundable.
Please click on our
Contact Us
link if you need to know more about the return issue.
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